How can I cancel an order?

You have the option to cancel your order directly from your confirmation email within an hour. Scroll down to the “Changed your mind?” section. If it takes longer than 60 minutes, send an email to Contact@skeyprimetv.com and we will help you find an alternative solution.

I accidentally canceled my order, can I reinstate it?

If you cancel your order on the spot and then decide you want to receive it, the best way is to place a new order at the time of payment. Email: Contact@skeyprimetv.com if you have any questions, we are here to help.

I canceled my order, but I am not sure if it went through. Can you confirm that it is canceled?

If you canceled your order via the link in your order confirmation email, you will receive another email once the order is canceled. If you have not received a cancellation confirmation email, let us know at Contact@skeyprimetv.com (and include your original order number) and we will look into it!

I don’t see the auto-cancel option! How can I cancel my order?

If you placed an order using a gift card, please send an email to: Contact@skeyprimetv.com as soon as possible (including your order number and your cancellation/change request) and we can assist you.